Cloud 9 Smoke, Vape, & Hookah Co. - Windy Hill

I will never go back there. I bought a clock and it didn't work. When I called the employee who sold it to me he told me, in a rude manner, I could come back and exchange it. I brought it back and the same employee looked at and told me he could give me store credit. I said that's fine I want the same one, but one that works. He told me he was out of that one, but I pointed out four of them on the shelf. He then told me he couldn't do it because the clock I brought back smelled like weed and they he couldn't sell it. He continued to down talk me as I tried to explain that I bought yesterday and never used it and regardless if it did or did not smell like weed, it didn't work, there for he couldn't resale it anyways. He then kicked me out of the store cuz I continued to argue with him. He was absolutely terrible. I can't remember his name but he was Indian and had shaggy greasy curls, you can't miss him.

Went in to make a purchase and the customer service was HORRIBLE. I wasn’t greeted and not one of the two guys acted as if they wanted to show me around and educate me on their products. Very frustrating because I really wanted to buy some stuff but the way they acted I could NOT spend my money there. They have a large variety of products though.

Went in to try and find some new liquid but the employees informed us that they hadn't changed out their tester coils in six months. They also told us that we were welcome to smell them but that anything we tried in the testers would taste bad. How can you make a decision on a liquid if you have no idea how it hits?

Two employees and one other customer yet I walked around for ten minutes with no help. I finally took a step closer to see something for myself when one of the employees was rude about where I was standing versus asking if I needed help. That’s cool, I’ll take my $300 water pipe budget somewhere else.

Christoph was the greatest help, I came in trying to spend like $50 and ended up spending $100 on last minute Christmas shopping for my siblings. I love cloud 9. My favorite smoke shop

Super easy from walking in there’s lots of employees to greet you. They answer every question and get you processed quickly. Great sales! Great Pricing!

Good selection of disposable nic vapes (they have brands with 6000 puffs in them) and the staff are all really kind and helpful

I stopped in while visiting from North Carolina and I mean this place rocks! I mean the customer service could not have been better i mean i really felt like I was among friends!!! these people are patient, informative and they even worked with me on the price which is not ordinary with most vape shops. Dude the juices are great why wouldn't you come here?????

Horrible experience and never coming here again. Rather go somewhere they want my business. Wouldnt offer to try juices, said they would charge a penny to taste the juice? And then on top of that it took 20 minutes to buy the juice because they messed up the books on their register. Rather than check us out and fix it later they made us wait. Do not go here. They do not care about the customer at all.

I had a magnificent experience shopping here the person who helped me was Gina, she sold me a pineapple express delta eight cart, she also explain the difference to me between CBD and delta eight products I’ve been buying cartridges ever since my favorite smoke shop ever. I will be back