Cloud 9 Smoke, Vape, & Hookah Co. - Windy Hill

Always the best experience when i come in here, i had issue with my vape and came here and it got fixed in no time, brought new vape, ray helped me with a new purchase one also. this location feels like family to me 😊😊

My boyfriend and have spent hundreds of dollars in this store and have not had a problem until today when we spent $125 and they left an item out of our bag. I called up there when we get home and told them that an item was missing and the associate told us to come up there and the matter would be settled. So after spending $14 on an Uber ride when we get in the store all of the sudden we're in the wrong and he doesn't remember even pulling out the item that we requested. He copped an attitude with me and my boyfriend as well and then try to sell us the item on top of everything else. Horrible customer service they obviously treat customers that spend money in their establishment like garbage I highly recommend going to Exhale a block down the road on the right. I'm very disappointed that I would be talked to the way I was talked to this evening after the money I spent and I don't appreciate it one bit.

They tried to be helpful but didn't really have any of the product I was looking for (disposable vape). They did have one option in a 3 pack of a flavor that was unappealing. Lots of selection for more high end options and lots of pipes, etc. The girl tried really hard but admittedly I was limited on budget an they didn't have what I was looking for. The dude working was... Not cool IMO not helpful an kinda condescending.

Best smoke shop I've ever been to. The entire staff is super chill. Christoff, Rob, Jesse, and Mark are all super helpful. I forget everyone else's name, but I've only had good experiences here. I 100% recommend checking this place out if you haven't been.

Super clean with large selection!

Customer service here is top notch!! Always positive and always helpful. If you need help going through there selection they will always steer you in the right direction especially Christoph, Issac, and Jessie those guys will get you right.

Purchase your hookah direct from manufacturer so you are provided with at least a 60-90 guarantee. Spent $100 on a hookah 38 days ago. Two weeks ago, the hose being bent causes it to break. Two weeks after that, the magnet that connects the hookah neck and the vase fell off, making it inoperable. No warranty. They also won’t provide the manufacturer information.

Worst customer service. We walked in and they didn't acknowledge us. That was the 1st issue. The second issue was that the 2nd male employee kept walking past us to service people that came in afterwards. We had to ask to be serviced. The taller, heavier set employee was short with his reply to our question and then become irritated when we asked about the size of the larger juice bottles. We came on a Sunday at 7:30 and the other vape stores nearby were closed. The next time we are low on juice we will drive further distances to receive better service.

Awesome. Takes their time explaining any and everything. Genuine people working there. Loved it and my purchase.

This place is great. It's located close to everything. The prices are great and their selection is top notch. The staff where very knowlageable and answered all the questions I had with ease. They were able to point me in the right direction to help me make an informed decision. I will be going back.