Hideaway - Dinkytown

Little to no glass or attachments in stock. On my recent visit I could find anyone that knows anything about their products.
the knowledgeable staff, endless glass, and the newest new of paraphernalia is all but gone. Maybe it followed where the 10footer ended up so long ago..
Change my mind

They make the service you get fast... but so far I haven't had a great experience here. They sold me some ecig coils that were exactly what I said several times I did not want, which was the last time I've been there. They kept telling me it was a really good deal and finally I decided to just stock up, even though I had three... however they have a no return policy. So even though it's their fault they dont take the fault, which kind of upsets me. Prior to that, an employee ensured me that a couple of the things I got I'd just love and I feel like it was more trying to sell what wasn't selling than actually helping me out... they have great prices, and I'm sure if they want to talk to you they're very helpful but I always feel very rushed by everyone except the manager.

I absolutely LOVE HIDEAWAY! I've been shopping there for over 10 years and I've never been dissapointed with their selection or their customer service. I gave up on shopping anywhere else for my smoking accessories because no one ever compared to their prices, selection, or quality. Even when I'm just window shopping it's always fun to pop in and just take a look around and visit with other shoppers or the employees. The owner, wally, is a great guy too! I remember going in when it was still just a small shop and sitting and talking with him several times. I highly recommend it for your shopping. Go and check it out! You won't regret it!

I got a dab pen there the lady was super helpful because I was about to buy the wrong item she saved me time and money! Oh and she was fine as hell with those colorful highlights in her hair 😍

Prices were reasonable to high. Staff was pretty knowledgeable except when it came to electronic smoking. Very small selection of products and accessories. Staff member advised they didn't carry whatever I was asking about even though I wasn't even finished explaining what I needed. Cool gallery though

The manager lady was super informative and helpful. Super cool shop

I recently bought a lighter there that literally did not work at all. Had NO juice inside it. And, they are constantly out of product. Some people are helpful and kind, but then there are a lot of employees lately that when I say I am looking for a specific product (ie: a type of CBD flour) they claim they have not ever had that, or haven't had it since summer even though the last time I went in, October, I bought 3 containers of it. It is not helpful or really all that appropriate to dismiss a customer's knowledge as incorrect constantly or challenge them passive aggressively. It makes the shopping experience very awkward. A customer should not have to justify or try and prove that they have indeed bought a certain product recently?? I end up leaving with product that I have to settle for. I really liked the fresh CBD bud, pre-ground in the little green containers. I'd stock up, since like I said, they are CONSTANTLY out of product. The other disappointing thing I would say is how the rewards system works. I spend a fair amount of money at hideaway, because it is the only place I go, and I make sure to have my Hideaway rewards card scanned each time. And every time, I ask if there are any points I can use (they claim once you spend $100 aka 1,000 points you get $5 off), and I know for a FACT because I keep my receipts that I have spent over $100, but yet each time the cashiers say "no, you have to reach "x" amount and re-explain the point system to me, in that same type of dismissive talking down to you way. It is then often too uncomfortable to try and say "Hey, I actually HAVE spent that..." Which I did try to mention once but it went poorly because of the attitude of the employees. Not all the employees are passive aggressive or dismissive. Some are really helpful, knowledgable, patient, friendly, and nice. Those are the types of people that create a good environment to shop in I think. It is always nice to not feel like I want to escape the shop as fast as possible, ya know? For the pure fact of feeling judged... And maybe if the atmosphere was more friendly people like me would spend more time looking around and buy more even! Just a thought. I mean this feedback to be helpful, I'm a genuine person, not trying to be a passive aggressive or rude "reviewer" type. I just lately have felt really uncomfortable and sort of upset about all those instances. The lighter that did not even work, the constant product that is not there and then employees that claim I am incorrect even though I have the exact product at home that I bought only a month ago, and also definitely the rewards system just not adding up. I do not want to take my business elsewhere. Again, I especially liked the homegrown CBD y'all made and pre-ground for us. The "Hit N Run"s. NOT the pre-rolls, but the bud/flour that you'd put in the little green containers for like $10 or $15 bucks. I would stock up, and am nearly out. Sometimes I call ahead and am told you have it, I come into the store, and it is not even the right product :( Even though I clearly described it and the employee confirmed... It feels misleading is all. Anyways, I hope this feedback makes a difference in a positive way! Thank you for reading.

Probably my favorite head shop ever! The staff is incredibly nice, and they have killer deals on everything, but especially their hookah sets. They also have some really impressive glass on display here, almost gallery status.

New Review (2 stars)
Yo...I used to love the hideaway...now not so much, the last few times i went there i did not 'feel the love' new(?) staff were dismissive and unknowlegeable the last few times I went in there. probably won't go back.

(Old Review 5-stars)Hands down the cheapest place for vaporizers...knowledgeable staff and good priced glass...what more could you ask for?!?!

Very nice and large head shop. A massive collection of glass pipes, bongs, bubblers, huukas etc.... a large selection of Kratom, CBD, Delta 8, air fresheners, papers, blunts, t-shirts.

The store is big and divided into two rooms and plenty of friendly staff to help you out, answer questions and give advice to beginners.