Hideaway - Dinkytown

Hideaway had a great selection and friendly staff. My issue is about customer service and policy. I picked a water pipe out of the case and never held or inspected it. It was taken straight to the register by a staff member. I payed in cash for the item. Almost as soon as the register was shut the staff member noticed an inch long crack at the base of the mouthpiece. I asked for a refund, relieved I had payed in cash. I was informed they would only offer me 20% of the items value in store credit or a full refund in store credit. There were no similar pieces at this price point. I could understand if I had simply changed my mind, had used a credit card or had left the property. To sell me a broken product, at full price, that I had never even touched, and refuse to refund me the cash I just handed over is really, really terrible customer service. I was calm and polite while discussing this issue but clearly unhappy. I would've thought/hoped their reputation and the relationship with their customers mattered more. I didn't ask for a refund because of some asinine reason. It's a large crack that goes all the way through. I can feel it with my nail. I feel like I can't use the ice catch or handle it the way I would if it wasn't damaged. Really takes the glow out of what should have been a fun purchase. Disappointed.

Bad vibes. Couple of people standing around not looking to help anyone find anything. Would rather talk amongst themselves then help someone try to find some high end glass. Still tipped them $12 and never even got a thank you. Left feeling pretty bad. Also glass selection is very sub par compared to what it was years ago. No big name brands, a lot of the same few rigs from same few brands. If you're a dabber and like high end glass do not go here.

This is the best smoke shop, hands-down the employees definitely know what they’re doing and most of them. If not all of them pretty much know all of the products in the store which is really good so that way anytime I have any questions they know exactly what to say so I know what I’m buying. I really do appreciate it and this is the only smoke shop I go to now.

Lucky for the people who are new to this store and didn't know what this store is to look like. Not as many selections, much space, they don't have some products anymore, the options on male/female is very limited. Still great service, still feels welcoming, very helpful with what I'm looking for to let me know where I can find what I need, if they have it

I went in yesterday looking for some specific pieces without having a lot of knowledge about it! Marianna helped me right away and was very patient in my decision making! 10/10 customer service and prices are on point!!!! Love hideaway my favorite smoke shop in Minneapolis :)

Super cool smoke shop with basically everything you could want or need. Tons of accessories in this multiple room monstrosity of a head shop. Super friendly and helpful ppl behind the counter assisted me when I needed it and held back when I was just browsing. Heard from some of them that there is more cool stuff to come! Highly recommend ;)

If you haven’t visited in a while you should swing by for another visit. Got my normal smoking tools upstairs, then some great clothes downstairs. Not to mention the staff is amazing.

Been going here off and on since it was know names and hideaway bought it. Wanted to purchase something but couldn’t get help standing at the counter . 4 people and security guard busy on their phones.

Good prices

I like the new look, sooo much brighter now. It's lit.