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Review of Planet X Smoke & Vape Gainesville

Planet X Smoke & Vape Gainesville: A One-Stop Shop for All Your Smoking Needs

Planet X Smoke & Vape Gainesville is a tobacco, cannabis, and vaporizer store located in Gainesville, Georgia. The store offers a wide range of smoking products, including cigarettes, cigars, e-cigarettes, vaporizers, hookahs, and glass pipes. The store is open seven days a week, and the staff is friendly, knowledgeable, and always ready to help customers find the right product for their needs.

Service Options

Planet X Smoke & Vape Gainesville offers in-store pickup and in-store shopping options. Unfortunately, the store does not offer delivery services at this time.

Accessibility

The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store is also LGBTQ+ friendly and a transgender safespace.

Products and Services

Planet X Smoke & Vape Gainesville offers a wide range of smoking products, including cigarettes, cigars, e-cigarettes, vaporizers, hookahs, and glass pipes. The store also offers a variety of smoking accessories, such as grinders, rolling papers, and lighters. Customers can find a variety of e-juice flavors and nicotine strengths to suit their preferences.

Hours of Operation

The store is open seven days a week, with varying hours of operation. On Monday through Wednesday, the store is open from 10:00 am to 7:00 pm. On Thursday through Saturday, the store is open from 10:00 am to 8:00 pm. The store is closed on Sundays.

Customer Reviews

Customers have praised the store for its fantastic inventory, low competitive prices, and knowledgeable staff. The staff is friendly, informative, and maintains a welcoming and relaxed environment. The store also offers a points rewards system, which customers appreciate. However, some customers have reported issues with expired products and poor customer service. Despite these issues, the majority of customers have had positive experiences at the store and recommend it to others.

Conclusion

Planet X Smoke & Vape Gainesville is a one-stop-shop for all your smoking needs. The store offers a wide range of smoking products, knowledgeable staff, and competitive prices. The store is wheelchair accessible and LGBTQ+ friendly. While there have been some issues with expired products and poor customer service, the majority of customers have had positive experiences at the store. If you're looking for a smoking product or accessory, Planet X Smoke & Vape Gainesville is worth checking out.

From the business

"We have a large variety of mods, tanks, batteries, glass, vaporizers, and hundreds of top quality name brand popular e - juices. We are open 7 days a week!!!!"

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store pickup
  • In-store shopping

Planet X Smoke & Vape Gainesville Reviews - 149

4.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Joshua Young

Joshua Young

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Amazing Customer Service Satisfied with Product Unbeatable Prices

Absolutely Love this place! Amazing Customer service and I'm always satisfied with their product, I have only been a customer for about 2 weeks now and there is no other vape shop around like Planet X! It is worth the 30 minute drive up to Gainesville, Prices are unbeatable on Juices, So if you need a friendly local Vape shop to go to, hit these guys up, you won't be disappointed :)

Will Duncan

Will Duncan

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Knowledgeable Staff Generous Good Quality Products Great Prices Good Customer Service

These people (I think the owners) are amazing. I had to run in to grab some emergency kratom to get me buy till my regular order arrived and I'm glad I did. Not only were they extensively knowledgeable about kratom but they were above and beyond with kindness. I left with 2 different half oz samples free as well as what I came for for an amazing price. The kratom itself is definitely of superb quality too which is rare from a smoke shop. Ill definitely use them for all my vape needs as well.

David Orland Brown (Mr. Atlanta)

Best smoke and vape shop in Gainesville! Highly recommended!

Giovanny Cabrera

Lookin for black diamond! We got you! Ask for Lil beast!

Montse Morales

Montse Morales

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Selling to minors Lack of ID check

The store is stocked and good service, but they are making a serious mistake when selling product to minors, while I was buying a vape a 16-year-old (mi friend's son) arrived and they sold him without problem and without asking for ID a PURPLE MOON CBD ADDITIVE. I returned with my 20 year old son (he looks older) and I asked him to buy a vape and purple moon juice and without asking again, the purchase was made.I recommend that you be more strict when requesting ID.

Amber Wakester

Amber Wakester

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
ID Scanning Policy Poor Customer Service

Edit: The sell DID NOT involve any minors. The only issue was my husband did not want to scan his ID, which isn't required. We've never had to scan an ID before. ID's we're shown with all legal ages.

My husband didn't want his ID scanned so he left. I tried buying some things for myself and they refused to sell even though we are all of age. The two ladies working there seemed to only be refusing out of spite of my husband not wanting to scan HIS ID. My friend, also of legal age tried to buy something for herself and they also refused her. Refused to let us speak with a manager as well.

Robert Mason

Robert Mason

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Poor Customer Service Faulty Product

Do not buy from here. Purchased a Smok Novo 2 three days ago, and the battery failed to take a charge when I plugged it in for the first time. Refused to exchange the battery. Very poor customer service, I will be buying another vape elsewhere and be more careful with whom I do business in the future.

***In answer to the owner's response, this product was not insanitary, it was a faulty battery that I had purchased as an open display model. If you read his other responses on here, you will find an infantile attitude when it comes to servicing his customers***

Shaunna Smith

We love going here! So friendly honest and very nice to their customers!

Chase Adams

Chase Adams

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Great Customer Service Helpful Staff Hidden Location

Best vape shop Iโ€™ve ever shopped at. Billy the owner is very nice and helpful, so I plan on using them consistently! The shop is a bit easy to miss so do yourself a favor and check them out!

Derrick Jones

Derrick Jones

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Poor Customer Service Wrong Product Sold Unfair Billing

would be zero stars but won't let me...went in yesterday and was sold the wrong coils. went in 2day and was provided with the right coils but was told i had 2 purchase them after buying what was given me yesterday???? r u kidding me? no way i should have buy something twice when they 1st f*รทk up wasn't my fault!

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Planet X Smoke & Vape Gainesville Hours

  • Monday 10 AM to 7 PM
  • Tuesday 10 AM to 7 PM
  • Wednesday 10 AM to 7 PM
  • Thursday 10 AM to 8 PM
  • Friday 10 AM to 8 PM
  • Saturday 10 AM to 8 PM
  • Sunday