House of Hookahs Smoke Shop and Vape Shop SLC

you'll be able to get what you need, it has a lot of options. but the old man at the counter has a negative attitude, and is quick to have zero patience. each time I've come in there, hes had an attitude. I understand once, but every time ive been there hes been short and irritable. he told me "go across the street if I dont like it" customer service is the number one aspect of anywhere to keep a customer coming back, then to tell your customer to go across the street if I dont like it. I work in customer service and this is completely unprofessional how this guy is.

The guy working was helping some people ahead of me with a purchase. I waited and when they were all finished he began helping me. I got a couple coils and then he was helping me find some juice, which in this store is more difficult than any other one that I've been to because there is no book that lists brands and flavors. Midway through helping me the people he was helping before me decided they wanted something different. Without any communication to me he walks away and goes to help them which included exchanging items and checking them out. I felt this was extremely rude. I told him that. I felt a better way to handle that situation would have been for him to tell them they needed to wait until he was finished helping me, since I patiently waited until he was done with them. Seems fair? So he continues to help me with selecting a juice. I ask about a certain brand and he tells me "it's really good. It's like strawberry candy. Like Starburst" perfect! Just what I was looking for considering that when I first told him what I was looking for I said I like fruity, candy flavors. So I buy everything, change my coil, fill up my tank and about puked when I tasted it. After further examining the box its "sherbet " as in Sherbet ice cream. A dessert. Not a candy. Sherbet is not even close to strawberry starburst. Huge lack of knowledge on guys part. So I call and come back in. I expressed my frustration with A. The rude and inconsiderate way that I was treated earlier and his poor knowledge of juice descriptions and flavors. So he takes the sherbet juice back and I pick something else and still end up paying $12.00. Sort of unacceptable considering the situation. Needless to say I will not be returning to this store, and if you want someone that has knowledge about juices types, flavors etc. I would recommend you avoid this store as well.

Pretty good selection vapes to choose from, got my mod here for a really good price and they have a large selection of juices as well. Friendly, helpful and knowledgeable staff makes what you're looking for alot easier. They also give good suggestions if you're not sure what you're looking for or just need a second opinion. Definitely my go to spot for all vaping products + more.

Great little shop with a huge selection at great prices. Always have what I’m looking for. Very friendly staff as well. Definitely my go-to.

I bought my first "Vape" here @ "House of Hookahs." I also went back and bought 3 more. Sadly, I went there as an uninformed buyer because they COMPLETELY RIPPED ME OFF!! I'm talking about charging me 3x over the cost for my Vapes that they retail for at "Blackhouse." Shame on them for taking advantage!! Funny thing is I thought that they were actually giving me a good deal because I'd bought 3 Vape kits and asked if they could give me discounts on them since I was buying so many. The guy was taking off $20-$35 each one (which is crazy if you think about it that means that even though I paid 3x what they retail for elsewhere, that I could have paid even a ton more!!!) Also, since I was new to Vaping, they didn't even tell me that I needed to buy bateries for them, or even show me how to put them together and use them! I could have "dry burned" the coil or atomizer (still a bit new to all of this), anyways, I'm lucky I didn't, however I could have dry burned them! Just to explain what they charged me for the "Stick Prince Baby" it was about $85.00 (and I came to find out that this model is discontinued as Blackhouse sells a newer model that's bigger but lighter in weight, and check this out, they sell it for $35 or $45 don't quite remember.) The other two that I bought were about $150-$200 each. I'm just so disgusted. Really I should make a complaint to the Better Business Bureau - how dare they rip of the uneducated or new consumer so terribly the way they do!

Response to Owner's Response: I have attached a picture of the Smok G-priv 2 that i bought at your store wherein it lists the item that I bought at $139.99. This is in response to your statement attempting to discredit my review: "So I'm having a hard time seeing how you would have paid $150 - $200 when the most expensive vape in our shops are no more then $129.99." With tax it's well over $150. If one performs a search online this KIT goes for anywhere from $60-$99 (max) that's for the kit, not just the mod. I would have absolutely been more than willing to email you to try an work this out had you not tried to say I'm lying (in different words). Then we could have seen what could have been done to right this wrong and i would have been more than happy to edit my review into my stating how eager & accommodating you were to help me remedy a situation I'd had whilst making my first ever Vape purchase at your store. I'm even more disappointed with my experience at your store. However it's not me you need to worry about - You've already taken advantage of this (prior) un-educated consumer. I'm sure that you will continue to do the same to furture un-educated consumers; sadly however you won't retain customers or be able to grow a customer base whom are loyal to your business.

Love this place! Every time I have been in there I have had a great experience. Customer service has always been great. They have always had what I needed and I’m sure if they didn’t have what I needed there was a reason. Thanks for the help and great customer service.

Ryan

Always really friendly. They didn’t have my juice for a while, so the woman who works there personally drove to their other location to pick it up for me. Fantastic customer service

House of huka is hands down one of the best smoke shops in the valley. The manager there has done a great job remember all the products in the store. He knows everything about the mods and can even repair them. I came in the day I had to learn vaping is not worth all the my precious time I waste with up keep. With that said he helped with my first coil and answers all my questions. So if you injoy doing your shopping sophisticated professional shop this is where you won't to shop. Oh they have a BTC atm there as well.

The older (Hispanic?) man who's been working here for a while has finally made it to where I won't return. He acts inconvenienced when you come in, will ask what you want before he gets up to help you, then come over to where you're at and ask a second time. He had an issue with the credit card terminal, and insisted the issue was with the multiple cards I tried. I went across the street to the gas station, my card worked just fine, they sold me the same product for 5 dollars less, my card worked, and they didn't act like a dbag about me coming in.

Not great customer service or help whenever asked. Very pricey & tend to overcharge. The worst of all is two employees (an elderly man & other woman) came inside the shop without masks on. Will never return.