STAXX Smoke and Vape Shop

Overpriced; Last product I purchased there had issues. I don't feel that they focus on customer service and satisfaction. Firstly, they're extremely overpriced. I can understand the main goal is generate revenue with profit, but come on.

I had to tell them that they Hydrology9 is $200 online and other places, they had it at $250

Not only was it overpriced, but mine started leaking. They don't accept returns, which means I have to see if the Manufacturer will provide the customer service that they failed to provide.

Save yourself money and time and head to the one on 8125 East 51st Street. They have 5x more inventory and amazing staff.

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Response to the "Owner":
Your stock is very minimum. So I doubt that was the real issue with the pricing.

An Anti-Leak, Leak Resistant product shouldn't leak at all, especially straight out the box. I don't want help trying to solve an issue to a product that contradicts itself, I simply want a different product.

I purchased from here before and planned on in the future, but not now. You failed at satisfying your customer. Which means you now lost a customer along with referrals.

You continue to make money by keeping your customers happy. You take a hit to keep your customers happy, so that they continue to buy from you.

You could easily take the product back, replace it with another product, and handle the issue with the manufacturer yourself. But instead you're so money hungry that you refuse returns.

This will hurt you more than me. I have several options to get my money back, it might not be as easy as returning, but possible. I will go to a more customer service/satisfactory shop and let them take my money. You on the other hand, lost potential revenue.

Always friendly and one of the few places to find Esco Bars disposable vapes.

VERY friendly and knowledgeable staff, made sure we made an informed decision and didn't try to upsell something we didn't need. Assessed our needs, was able to answer questions confidently, and overall just made me feel like I knew all about what I was purchasing in the BEST way. They've definitely made a loyal customer.

Store is overpriced and staff never says welcome or thank you. Staff is not friendly or even very helpful. If you ask a question it seems to bother them and you usually get one word answers in return. I'm mistakenly asked about a table they had on display, three employees in the small shop refrained from answering me. One of them just shrugged and said I don't know. This is typical of my experience in this store I've been there many times.

I purchased one of the Smok sticks from here and I made sure to ask the employee who was helping me about their return policy. I was told to my face that they have a 24 hour return policy and that the device could be returned within that amount of time for any reason. After using the device I purchased for only a bit the next day, it started having severe leakage. Juice was leaking out of the side which I thought was strange. I called up to the shop to ask if it would be okay if I went ahead and returned it since I was told that I could if I experienced any problems with the device. I spoke to a girl who said “we don’t do returns for any reason.” But then she had to double check to make sure. A guy got on the phone and then told me that they don’t do returns. He asked what was happening and I told him about the leaking. He said “we can only fix it not return it. It’s probably the coil.” Which made me very angry because I was told I could return something and now I’m finding out something different??? All he said to that was “sorry. You should have known you wanted it because you bought it.” Um, correction, I wanted something that’s going to work. Not leak all over me. And the coil is brand freaking new. It shouldn’t be having issues if that’s the case.

Another thing was, I asked to speak to the manager and the guy said he was the manager... but then when we were getting off the phone he said he needed to take my name and number so he could give it to the manager and the “head boss.”....... I thought you just told me you were the manager dude.

I went in to the shop to see what was up because I was not happy with the devices defaults. I told them I wanted to return the device because I didn’t buy it to have it leak everywhere. Anyway, they were so “nice” to make snickering faces at me while I explained the issue. When I asked the “manager” if I could return it he wouldn’t answer any of my questions. He would only say “I’ll fix it.” And when I said I only wanted to return it and asked why the other employee told me I could make the return in the first place, he avoided answering the question completely. I eventually was able to make the return though after the whole thing could have been avoided.

I’ve never had any issues with Staxx before this. It has changed my opinion of the place completely though. I used to think the employees were extremely friendly and nice, but when it comes to customer service and trying to make the customer happy... HA. All they truly care about is getting their money and making faces at the customer to make them feel belittled.

Absolutely solid experience. They have awesome service, and a lot of my favorite juices😁

The staff at this location couldn't be more helpful. They always make you feel welcomed and are very knowledgeable about their products. I'm impressed every time I go there. Customer service isn't what it used to be but this place raises the bar. I highly recommend them!

The two staff working here today were very unhelpful and unprofessional, not even a "hello" didn't ask if we needed help or anything the guy just blew his clouds and hovered over the counter I was looking at and the young girl in the corner was on the cell phone talking very loudly and being obnoxious. Won't be back to this location hopefully the others have better staff members, Buzzn smoke and vape has out standing service and products though! 🤣

Amazing experience all around, very knowledgeable staff and quality products in stock at all times!

Customer service was nice however they sold me fake Puff Bars multiple times. They replaced one but after I bought the next, the battery lasted barely 1 day. The Puff Bar with 800 puffs should last me 3-4 days. Other Puff Bars I’ve bought from them had no flavor added either. Beware. I’ve switched vape shops, now I’m using the Slammin Twist bar for the same price, works great!