Scarlet Vape and Smoke Shop

I concur with others who have said that the clerks at this shop are very friendly. Also i am not real knowledgeable about all this stuff, but the person who helped me sure seemed very knowledgeable to me. The store itself seemed very neat and appealing.

Hunter was super helpful & knowledgeable about the products

Ollie was incredibly helpful and patient, especially since we weren't entirely sure what we wanted. Went in looking for a specific color of the aegis x and while they didn't have it, he turned us onto some really good juice, and the aegis boost pro. Can't rate the store highly enough and was extremely satisfied with our purchase

I've only been in here a few times but they're always helpful when I go in. I usually have a lot of questions as I'd never had a vape device until I recently purchased one from them. When I did purchase it the gentleman said if I had any problems in the next week to stop in or give them a call and he helped me find and review the manufacturer's return or exchange policy if I had any problems beyond the first week. They've been very patient with me.

I'd say if there was any issue at all it's the parking lot lol, which the shop of course has nothing to do with. Just be mindful when visiting that making a left back onto Montgomery is a little weird (I recommend -if your car isn't lowered- to take the alley behind the gas station to get out to the light but be careful turning out by Kroger) and the parking lot is a little cramped.

Absolutely amazing the owner is so sweet and he is friendly I asked him about the pricing about a product and he would give me a straight up answer he also was very helpful trying to find a good juice for me. I talked about other pricing of other products at other stores and he told me how crazy ridiculous they were! He’s super sweet and will definitely will be going there. It’s worth the extra few miles down the road for a good service!

I recently went into this establishment, as I walked in there was a few people ahead of me that were getting their own supplies. As I waited, I stood and walked around the shop looking at items but then I got weary and tired. There was still people ahead of me and I looked around the shop to see if there was any sitting area but there wasn’t. I really do love coming in and buying new items but I wish there was a sitting area for when there our customers ahead of you! The service was very great in other terms and the new device I bought is working amazingly.

Awesome prices on vape and glass products. Staff is always super friendly and willing to chat or answer questions. Great shop and great rewards program for loyal customers!

My name is Mark Wilson. I'm a distributor from New York. I stopped in last week. I just got home from traveling & decided to check my itinerary & emails. While I'd like to say my experience was a pleasant one, it was not. This kind of thing happens all over the country. My personal experience was of unproffesionalism & lack of knowledge. I didn't have the time to write a review as this happens all the time with small businesses. After having done work with the Consumer Protection Agency in New York I felt compelled to write something here. Normally when we write a review, we say what we want then let it go. Maybe occasionally looking back at other reviews. Or we check reviews before we purchase something. The problem is the latter part. When an owner sees negative reviews after nothing but positive reviews, they start to panic & send out disinformation. In this case there were two negative reviews in one day. In every single situation they scream "MULTIPLE ACCOUNTS!!!". It appears as if this is the case. When the owner sees stars dropping, they see $$$ disappearing. I personally won't be back at this location, but if you do decide to go in, PLEASE!!! think twice about what you are being told.

Marshall was absolutely amazing!! Totally helped a girl out. Couldn't get my tank apart to change my coil and he didnt give up till it came apart. 5 stars for Marshall!! He deserves a raise and promotion ;)

Ordered coils online. They delivered a different kind than I ordered. They do not answer emails and when I call they claim they have to talk to a manager and don't call back I would not recommend at all avoid at all cost.

Update 07/02/2020 still no replacement or any contact after 2 attempts of communication. Poor service.

07/24/2020 still no replacememt for the incorrect coils delivered months ago I'm sure they are operating.

08/08/2020 I did receive a refund for the faulty order. Thanks to owner.