Cloud Vapes & Smokes

I discovered this place about 2 months ago. A coworker of mine let me try a flavor, I liked it, he told me where it was.

The customer service I get from this place is just flat out awesome. I usually interact with John when I go in there after work to pick some stuff up. He is extremely knowledgeable, friendly, and pleasant to work with. I find myself actually spending more time than I intended in there just chatting, asking questions, and checking out the huge selection of flavors they have. My current choice has actually gone through a branding change and cleared out. He spent as much time as he needed guiding me through a ton of different choices until I could find the one that would satisfy me until the new version of my favorite arrives.

A week ago, I had an issue of the store opening late. It's a bit of a drive for me to go there on my day off so I was a bit frustrated. I messaged the owner who runs the Facebook page and that was when I knew I was going to remain a customer permanently. Mistakes happen, I understand this. What is important to me is how they are handled and it's clear that's important to this business as well. He even got a bottle of the new version of my favorite on the way to hold me over until the main restocking shipment comes in.

They keep 0MG versions of every flavor open so you can smell them and if needed drip onto your own coil to try. Don't try to fill your tank any with it as that won't give you an accurate representation of the flavor. Drip directly onto the coil and saturate it a bit, that will allow what you are trying to completely dominate whatever flavor you have in your tank at that moment.

Purchased a vape, I thought I was doing something wrong but it simply didn't work. They didn't want to change it as they told me I didn't come soon enough 3 days. Yesterday was a holiday and before that Valentine's so I couldn't stop by. They didn't care. I was going to purchase more stuff as I want to support local shops but I guess not anymore, I will buy online. The lady in the store was polite but it didn't help with my problem.

I visited this shop for the first time. I have to say they’re juice selection is huge! I was greated as soon as I walked in the door. The guy working is knowledgeable about his stuff and very patient. What makes this shop go beyond for me is that they don’t try to sell you anything you don’t need unlike other shops I’ve been to. They are very honest and juice prices are great! I will definitely recommend to anyone

Very happy with my experience shopping here. I walked in with no knowledge other than I wanted to stop smoking cigarettes because of the smell (I still wanted my nicotine). From the second I walked in I was greeted by friendly and knowledgeable people. I mention people because even the other customers there really were friendly and passionate about this place. The person that helped me was really understanding, supportive and super patient with all my questions. I did NOT ever feel pressured to buy anything, and even at every point being told upfront what I was buying. Even future purchases that I would need.

Because of that I walked out of there happy, satisfied, and comfortable with my starter kit. I have not bought a pack or smoked a cig since. Thanks Cloud Vape Lounge!

Just had my first visit to cloud vape.Hands down best shop ive been to. Great prices and the juice selection is second to none. Awesome employee. Went in just to look around and ended up buying a crown iv tank and 120ml of juice. Keep up the great work guys. Thanks!

This Vape Shop consistently has pods, units, and flavors. Helpful staff, good variety of flavor and nicotine strengths. They also have all the stuff for doing your own mods if that's what you're into.

Great shop with some great prices and amazing juices/devices to choose from. Many devices are some of the latest or things that I have only seen available online. The staff is always super chill, down to earth and very patient.

I walked into this place to impulse buy a vape. John greeted me immediately upon my entrance into the place and I told him that I had no idea about anything other than the fact that I needed nicotine. He could've used my absolute lack of knowledge to take advantage, but he did no such thing. He asked what I wanted and made suggestions without making me feel stupid. I left with a beautiful mermaid vape, peach juice and the intent to give the establishment the majority if not all of my vape related money.

BEST VAPE SHOP IN THE TRIANGLE! I have been vaping for a few years now, and have been to almost every shop in the Triangle (some good, some bad). This shop is BY FAR the Best. Everything about it, the customer service is impeccable, the staff is very helpful, and they always go above and beyond to exceed my expectations, especially the owner. They have a great selection of high end juice, mods, tanks, etc. Etc. If they don't have what you're looking for, they will order it for you. I bought an Rta, and was just telling the owner about my experience, and how I wasn't pleased with it, I wasn't even trying to get it replaced, because I had purchased it a while ago, and didn't have it with me, or a receipt. The owner didn't hesitate to tell me to replace it with something else, just because of my loyalty to the shop. Absolutely phenomenal customer service. I highly recommend anyone from an experienced vapor, to a beginner to check out this shop. I will continue to shop here, and tell everyone I know about the great experience that it has to offer. Thanks again guys, keep up the great work.
-Nick

If any of you are freaking out over the vape mail ban, I would check this place out. Great selection with every vaping product you could possibly need, and the pricing was pretty much what I was paying for online.