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Capital Vape (Cannabis Dispensary, Delta-8, Kentucky)

3.8

70 reviews

Review of Capital Vape (Cannabis Dispensary, Delta-8, Kentucky)

Capital Vape (Cannabis Dispensary, Delta-8, Kentucky) is a vaporizer and cannabis store located in Frankfort, Kentucky. The store is open from Monday to Saturday from 11:00 am to 7:00 pm. The store offers a wide range of vaporizers, e-liquids, and CBD products. The store also offers Delta-8 products, which are becoming increasingly popular in the cannabis industry.

The store has received mixed reviews from customers. Some customers have praised the store for its knowledgeable and friendly staff. They have also praised the store for its clean and relaxing atmosphere. Customers have also appreciated the store's efforts to help them quit smoking cigarettes by stepping down their nicotine levels slowly.

However, some customers have complained about the unhelpful and rude staff. Some customers have also complained about the store's high prices and defective merchandise. Some customers have also complained about the store's no-refund policy, which was not clearly articulated.

Overall, Capital Vape (Cannabis Dispensary, Delta-8, Kentucky) is a decent store for vaporizer and cannabis products. The store has a good selection of products and a clean and relaxing atmosphere. However, customers should be aware of the store's no-refund policy and high prices. The store's staff could also use some improvement in terms of customer service.

From the business

"We carry the nations leading brands of nicotine and cannabis products at NEW LOWER Prices! Stop by one of our stores, or check us out online! We now offer shipping and delivery options on our website for Cannabis Products only. We also have brought in two new skillz games! Win Real Cash!"

Amenities

  • Wheelchair-accessible entrance
  • Wheelchair-accessible parking lot
  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping

Capital Vape (Cannabis Dispensary, Delta-8, Kentucky) Reviews - 70

3.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Targanian Shadowind

Targanian Shadowind

πŸ‘ πŸ‘Ž 😐
Great Experience Knowledgeable Staff No Upselling

Absolutely the best experience!
I never used one of these devices before but I wanted to quit smoking and this was recommended.
These folks took the time to explain the finer details of vape products and what is right for my specific needs. They didn't try to sell me a product I didn't need, actually never tried to upsell me on anything. They asked what I was looking for and took me to the product fit that information. I can't speak highly enough about this store, so if your wanting to start or you are just needing more flavors or parts. This is the place.

Travis Wallace

Travis Wallace

πŸ‘ πŸ‘Ž 😐
Unprofessional Staff Poor Customer Service Uninviting Atmosphere

Went in there today and they had a whole group of people setting around talking like an AA meeting. They were making inappropriate jokes and conversation for a business in my opinion. Guy acted like we were inconveniencing him by asking to look at some RDA's and couldn't try any juice because the guy said all of the testers were damaged from saw dust from some construction. I rarely go in there because of the uninviting atmosphere that is created. I have been in there before when a guy was sitting at the taste bay playing a video game on the TV behind the bar. I'm not sure if it is a place of business or if it is just trying to sell enough stuff to keep the doors open for the hangout spot of the click.

Joey Phillips

Joey Phillips

πŸ‘ πŸ‘Ž 😐
Helpful Staff Good Prices Customer Service

This is the only place in town I go to for my vaping needs. The staff is always helpful. One of the owners has given me juice out of her personal supply when they were out. That's the type of thing that gets you a customer for the long run. The prices are better than the other places in town as far as I can tell. I drive from the west side to go here.

Eric Elder

Eric Elder

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Inconvenient Layout Lack of Appreciation for Customers

Used to be a good local shop. Now you are roped off from the product 4 feet behind the bar which is 6 feet or more in front of the product. You have to try to read 1/8” letters from 10 feet away. Won’t be back. It’s a shame while. Your distribution business grows to the point you no longer need the folks who helped get you the money to grow. But I guess that’s what happens when you allow crappy employees to make your business their hang out for people who fill their tanks in your samples. Too bad for you Randi. Sad.

CryBabyPete

CryBabyPete

πŸ‘ πŸ‘Ž 😐
Price Gouging High Markup Expensive

If you don't mind being price gouged and paying a 100-200% markup, knock yourself out. I on the other hand, will go back to buying online.
I ran out of juice while visiting relatives in Frankfort, so I stopped into the store and bought a bottle of Air Factory for $30.99. I really liked it so I went to the manufacturers website to check the price. $13.99 non-wholesale price. When brick and mortars go out of business, this will be why.

Ruth Scott

Ruth Scott

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Limited Product Availability

They're product selection and pricingis about as good as you can expect from a small place . The only real deals of course is on their own brand of juice. But that's not my reasoning for the two stars. Every time I've had a problem with a vape I've gotten, in there shop, they refer me to Google. So not extremely knowledgeable. Theyre out of something almost every time I go. Also, whenever I go in, which used to be allot, they're hanging out and act like you're bothering them and are just really cold and unfriendly, even to someone who gives them all of there business. I think I'm just going to switch to online. The staff at their Versailles location is much friendlier but too far for me to make the trip once or twice a week. Especially when I'd only be doing it to not feel like an inconvenience.

Zackory Butts

Zackory Butts

πŸ‘ πŸ‘Ž 😐
Great store Great products Best customer service Excellent customer service Professional business Good quality products Great variety of liquid

Great store, great products. Absolute best customer service frankfort has to offer.

I bought a vape nearly $100. NICE. It was leaky. Took it up there and the lady took it apart, resealed the gasket on my tank.

Next day, it did it again. Took it back again. She gave me a brand new and much better tank. "If it happens again, come back in"

This is truely excellent customer service and professional business. And didnt kick my 2 yr old out like "Frankfort ecigs". All of their products are very good quality. Great variety of liquid too.

Emily Jones

Friendly staff and quality products. Full vape and CBD supplier. This has been my shop for years and I love it!!

Chase Schneider

Chase Schneider

πŸ‘ πŸ‘Ž 😐
Overpriced Incompetent Technicians Bad Experience

**I was told by my local vape was broken and needed to buy a whole new kit at Capital Bape in Frankfort, so did. Took "broken" vape by another shop near me in lawrenceburg and they had it working in no time. So now im out over $100 for new kit, for something that was never even broken. Theyre prices are high, and obviously theyre technicians have no idea what they ar
le doing. MUCH better options in town and its even worth driving to JDs vape in lawrenceburg. Will not recommend to anyone amymore. Save your money amd go somewhere where they know what they are doing and not just trying to make money. I'll make sure to post this here on their Facebook page as well as the many groups and marketplace, the many vape forums i use, and and and everywhere else. This is BS and ill make sure that everyone in Frankfort goes to JDs from now on.

Micheal mkayla Combs

Micheal mkayla Combs

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Low Quality Products

Not the best place. If you wanna go to a good vape store go to blowing vapors in Georgetown. I went into capital vape not long along went to try a juice out so I used a tester vape an the coil was burnt out an I told them that when I took the first hit. But yet they still wanted to charge me 35 cents.

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Capital Vape (Cannabis Dispensary, Delta-8, Kentucky) Hours

  • Monday 11 AM to 7 PM
  • Tuesday 11 AM to 7 PM
  • Wednesday 11 AM to 7 PM
  • Thursday 11 AM to 7 PM
  • Friday 11 AM to 7 PM
  • Saturday 11 AM to 7 PM
  • Sunday