SmokeTokes Vape & Smoke Packaging Wholesale

Communication/customer service was "meh"

But great prices and legit.

Bought 10 lookah seahorse at $25 instead of the $40-50 price on other websites

First of all, they stole my credit card info and tried to order some Uber eats but luckily we stopped it before the transaction went through. Then, they canceled my order without a explanation. SCAMMERS!! BEWARE!!

The absolute worst customer service I have ever received in my life. I ordered a package 10 days ago the company decided not to ship it until four days after I ordered it and now the ETA is still seven more days. I went back-and-forth via email and then received a phone call from a representative telling me that it was my fault because I picked shipping to an army base. Clearly my address was not an army base and your shipping department would’ve seen that. I then called in and was placed on hold for 15 minutes a representative who yelled and screamed at me named Michelle stated that I was rude to her employees and she was not going to give me the information I requested. I requested the name for an owner. I requested the name for supervisor. And she refused to give it. I asked her to overnight my product she refuse that as well. I have also asked them to credit my card. I asked for a confirmation number or email. She refused. She stated that she would send it when She will. And she would not allow me to stay on the phone. The phone call ended with her hanging up on me refusing again to give me the information that I requested

I’ve shopped here before and to say that they’re not helpful would be an understatement. I prefer shopping at brick and mortar locations just because it’s easier and I get exactly what I need when I need it for my store.
With that said I came in with my employee who’s obviously gay (which I wouldn’t mention except for the dirty looks) on top of being ignored I was told I couldn’t buy what I needed (which is salvia) at the amount I wanted because they don’t sell it in that amount. I tried to explain that I had previously in the month bought the exact same order and he said he didn’t sell it in the amount I wanted. There is no signs posted nor did they once ask for my wholesale license. It’s disturbing to have this happen to have happen in 2018. I would never shop here again.

I placed an order with Lily the first week of January, I got a "not my account" message from her and I was directed to Kale, I asked Lily to send my order to Kale: Nothing happened. I e-mailed Kale: Nothing happened. I called Kale and placed my order with him. I received an invoice by email on February 8th! A month after I origionally placed my order. When I responded back to him that I already placed my order with another company, his resposnse was "LOL". What is really funy is when I tried to call them to discuss what happened. I pushed the number for customer service and I got "no one is available" and when I pushed the number for Jumani, the owner, I got "mail box is full" WOW!

Quickly became the worst company ever. After a whole year of good business and prompt shipping we placed our last order with one of their business reps, then we awaited our order patiently. A month has now gone by and we get a phone call stating they want to switch our payment from COD to Credit and the order has still not been shipped. Overpriced and stupid. I would suggest looking somewhere else for your products.

2 YEAR LATER EDIT: I had completely forgotten about this review. Smoke Tokes took care of the issues we had at that time and we have been enjoying a much better business relationship over the last year. I have edited this review to 4stars!

I ordered 4 items from this shop, waited 2-3 weeks for the order to deliver only to be missing the cherry carb cap I ordered. I emailed the company and got no response

Don't order from their website. I have never seen this level of incompetency. This place is just a rip off trying to steal you money.

Great place to shop online and in person, orders are always pulled right by the online personnel great prices and they have a huge variety of merchandise the best in Los Angeles and country wide

11 Firefighters hurt, severe burns. Huge explosion. Media reports Butane (Type 7) extraction lab on site. Type 7 isn't a license the City of LA allows, or do they? I'm saddened that this occurred. Saddened that people were hurt , and yet I'm completely in the dark as to if Los Angeles is now making butane extraction available? Saddened even more if it turns out to be unlicensed this reflects badly on a very noble industry with so many people employed by companies who have permitted, inspected facilities just so this can be prevented. I so hope that this butane extraction was being done according to the letter of the law so as not to cause more harm to all of those who practice good ethics and safety protocols.