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Review of Royal Tobacco & Vape Outlet II

Royal Tobacco & Vape Outlet II:

Royal Tobacco & Vape Outlet II is a tobacco shop, cigar shop, hookah store, and vaporizer store located in Birmingham, Alabama. The store offers a variety of products, including cigars, cigarettes, hookahs, e-cigarettes, and vaping accessories. The store is open seven days a week from 10:00 AM to 10:00 PM.

The store offers in-store shopping and accepts debit cards, credit cards, and NFC mobile payments. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers quick visits for customers who are in a hurry.

Customers have mixed reviews about the store. Some customers have praised the store's selection of products and affordable prices. They have also appreciated the knowledgeable and friendly staff who are always willing to help. Customers have also enjoyed the hookah lounge in the back of the store, which is spacious and secluded. The lounge has comfortable seating, two pool tables, and allows customers to bring their own bottles.

However, some customers have had negative experiences with the store. Some customers have complained about the quality of the products, particularly the disposable vapes, which have been defective and burnt out quickly. Some customers have also complained about the customer service, with some employees being rude and unhelpful. Some customers have also complained about the store's policy of not accepting exchanges or refunds for defective products.

Overall, Royal Tobacco & Vape Outlet II is a decent store for tobacco and vaping products. The store has a good selection of products at affordable prices, and the staff is generally helpful and knowledgeable. However, customers should be aware of the store's policy on defective products and should inspect products carefully before purchasing.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Royal Tobacco & Vape Outlet II Reviews - 104

4.4
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Kim Doss

Don't waste your time. The girl behind the counter was a total B.

jml smith

jml smith

πŸ‘ πŸ‘Ž 😐
helpful knowledgeable good customer service

The guys in this place r very helpful nd can pin point any problem that u have with ur vape! Keep up the good work guys! Cody!

Landon Rutledge

Landon Rutledge

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Inconsistent Store Hours

Drove all the way out of our way to get here. Made it 15 minutes before close. They decided to close early I guess so doors were locked. Sucks to drive all the way here with the expectation that they would be open as their store hours say they would be. Wont be back.

Courtney Cook

Courtney Cook

πŸ‘ πŸ‘Ž 😐
Great Staff Wide Selection Highly Recommended

I love this store! The staff is amazing, they have so many diff options, and they don’t bs you! Will never go to another vape store!!! Highly recommend!

Miko W

Miko W

πŸ‘ πŸ‘Ž 😐
Great experience Helpful staff Good quality products

Great first time experience. Adrian helped me out on my first bake purchase, got to taste samples and got exactly what I wanted. Will def be back

Scott Pruitt

Scott Pruitt

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Limited Inventory

MEH the one in hoover was alright but didn't have what I needed and didnt seem to care if I ever got it. The other location on greensprings rd was way nicer and friendlier (i would go back to that one)

Gary Clark

They have a variety of smokes just needs more staff for the volume of customers at the time I was there.

Nader Banilohi

Nader Banilohi

πŸ‘ πŸ‘Ž 😐
Great Service Long Lasting Hookahs Reasonable Price

Hookah lounge recently opened and I have always gotten great service the past couple times that I have been here. The hookahs are long lasting and usually go for around $15 usually.

Crystal McMillan (Peaches)

Great store! Have soo much to choose from! Very nice worker! Customer service was awesome!

john peterson

john peterson

πŸ‘ πŸ‘Ž 😐
Fake Product Shady Business Practices Not Recommended

They sold me $50.00 of fake CBD and would not exchange it. I brought them lab reviews. They’re shady. DO NOT BUY CBD FROM THEM!

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Royal Tobacco & Vape Outlet II Hours

  • Monday 10 AM to 10 PM
  • Tuesday 10 AM to 10 PM
  • Wednesday 10 AM to 10 PM
  • Thursday 10 AM to 10 PM
  • Friday 10 AM to 10 PM
  • Saturday 10 AM to 10 PM
  • Sunday 10 AM to 10 PM