Cigar n Vape

DO. NOT. SHOP. HERE! Went to purchase a blue razz ice 3300 puff hyde. It is fake. There is no “Hyde” logo on the top and it smells like paint. When I called to ask if I could return, they said “that’s how that shipment came, they just look different” then why would you put it out on your shelves and sell it. It’s not only shady but dangerous. Never coming back.

The Hyde Rebel Rechargeable and Fog Max Pro are knockoff fake vapes.
I asked for a refund for the hyde and got told to exchange instead.

Bought a Rick & Morty 8000 puff disposable that was really great! Would recommend the strawberry watermelon, sooo good. Can’t wait to try some other flavors/brands this shop never lets me down!

I have been coming to Cigar n Vape shop for few months now and I really enjoyed their variety choices of juicy vapes. I discovered that one of the disposable vape was defected item and wanted to exchange but they have a policy no returns / no exchange. Coil was completely burnt which ends up getting burnt taste in my mouth ( just horrible ) They could have at least given me partial credit and I will be more than happy to pay the difference, but no surprise there. They offered no help or concessions.

Knock off products. Purchased 3 escobar vapes, all of them are without any flavor, basically defective. Called to ask if I could exchange and the guy said you had to open all of them in the store and try them! What? This is against customers right. I am contacting the better business bureau to report this store.

Excellent store. Great inventory and was having a sale!

I’ve went to this shop to buy two Hyde bars on two different occasions. The first time I went I got a sour apple Hyde, I tried it in the store and it tasted different but the flavor was there so I left. After a few hours of moderate use the taste went away and tasted burnt. I tried recharging it and it still tasted like burnt tape. I threw it out thinking it’s a bad batch. I come in a few weeks later to give them another try and got a mango peach Hyde. Same experience. I looked at the review below me and saw theyre selling fake Hyde’s and I believe it. Be careful people you can get really sick from ingesting whatever the he** is in fake Hyde bars. And it’s crazy how the owners response is always “I let you try it in the store and you left with it” knowing that the initial flavor is there but real Hyde’s don’t burnout within hours. You would think a good business owner would investigate defective products and not just assume countless people are lying about it. I’m currently contacting Hyde through their website to see if there’s anything they can do about counterfeit Hyde’s. Based on previous reviews, it sounds like this place has been purposely buying defective items to sell to customers.

BUYER BEWARE!!! Went to buy a pod left and refill that at home it was defective. There is a sign of the door that says no exchanges but they wouldn't replace it. Kid was polite but considering how oversaturated the vape market is, it'd be nice if the closest one to my house would have better policies.

Just seen the previous review on the HYDE blue razz after I bought the Hyde blue razz, looks like it was opened before purchased & box it came in should of been taped up! Mark’s all over it some finger prints as well. Doesn’t pull what so ever. Also own a smoke shop. Def a knock off or they’re tampering with things.

Def do not shop here.

Smh. I didn’t say anything as customers were present.

You guys are horrible and shouldn’t own a business.

Went in this afternoon to buy a battery. He said he was checking it to make sure it worked prior to me leaving. He told me that it did. I brought it home, tried it and it wouldn’t work at all. I charged the battery to 2-3 hours and it still doesn’t work.

I called the store immediately and told the cashier that sold it to me, that while he may have said it was working, it clearly is defective, as it is the same day and doesn’t operate at all. He simply told me that they don’t do refunds or exchanges. I completely understand not allowing exchanges when people have used things for days or weeks and try to return, but to sell defective products and not allow an exchange just hours later is terrible business practice! Last time giving this shop our business.

(The retailer commented that it was the cartridge that was defective. I find that incredibly interesting because I took it home to try it, so they have no way of knowing. So not only did they sell a defective product and refuse to replace it, they lie about it. I went to a different shop, purchased a new battery and it has already worked twice as long as any battery we’ve purchased from Cigar n Vape).