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Review of VOLCANO Vape Shop

A vaporizer store located in MCBH, Hawaii

VOLCANO Vape Shop is a popular vaporizer store located in MCBH, Hawaii. The store offers a wide range of vaping products and accessories, including e-cigarettes, e-liquids, mods, tanks, coils, and more. The store is open seven days a week, with convenient hours for customers to shop.

Products and Services

VOLCANO Vape Shop offers a wide range of vaping products and accessories, including:

  • E-cigarettes
  • E-liquids
  • Mods
  • Tanks
  • Coils
  • And more

The store also offers delivery and in-store shopping options for customers. Customers can choose to shop online and have their products delivered to their doorstep, or they can visit the store in person and browse the selection of products. The store is also wheelchair accessible, with a wheelchair accessible entrance and parking lot.

Customer Reviews

While VOLCANO Vape Shop has many positive reviews, there are also some negative reviews from customers who have had less than satisfactory experiences. Some customers have complained about the staff being rude or unhelpful, while others have had issues with returns or refunds. However, many customers have praised the store for its helpful and knowledgeable staff, as well as its wide selection of products.

Positive Reviews

  • "Morgan is a great worker every time I come in she helps me right away always gets me what I need and knows the right stuff so I donโ€™t have to come back again." - 5 stars
  • "Extremely helpful staff. Knowledgeable. Prices have a markup compared to online, but ease and convenience can't be beaten." - 5 stars
  • "Employees always give awesome service and are very helpful and knowledgeable about their products!" - 5 stars

Negative Reviews

  • "They don't follow the hours that are posted online. I've gone in an hour maybe even more before their posted close time of 9:00pm and they've been closed. There's no reason to close a whole hour before you're supposed too." - 1 star
  • "Had a couple encounters with the staff here a few times, everytime they were unpleasant. They preach a strict policy on returns and refunds but don't ever cover this information with you. You will never really know your options if you were to buy a defective product until it's to late and there is nothing they can do for you. Policy is policy but the staff should make priority of ensuring the customer knows what the risks are." - 1 star
  • "Normally the girls that work here are fairly nice. Today on 5 Sept 22 Labor Day a girl that worked in the afternoon at 4:pm was extremely rude. I walked in and she was sitting down on the floor and when I said hi she gave me a death stare and didnโ€™t respond back. I then asked for some GeekVape Pods and she just kept rudely asking me which one and kept playing on her phone. When I pointed out the ones that I wanted, she made it seem like it was the biggest burden sheโ€™s ever had by grabbing it for me." - 1 star

Conclusion

VOLCANO Vape Shop is a popular vaporizer store located in MCBH, Hawaii. The store offers a wide range of vaping products and accessories, as well as delivery and in-store shopping options for customers. While the store has received some negative reviews, many customers have praised the store for its helpful and knowledgeable staff, as well as its wide selection of products. Overall, VOLCANO Vape Shop is a great option for anyone looking for vaping products in MCBH, Hawaii.

From the business

"Hawaii's original vape shop. VOLCANO eCigs Marine Core Base Hawaii (MCBH) is conveniently located on the Mokapu Peninsula of windward Oahu in Kaneohe Bay and is accessible via the H3 (John A. Burns Highway). VOLCANO eCigs is located inside the MCX (Marine Corps Exchange Mall) at the MCBH and is a short drive from the Marine Core Community Services center."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Delivery
  • In-store shopping

VOLCANO Vape Shop Reviews - 35

4.2
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Dalton Pruitt

Dalton Pruitt

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Inconsistent Hours Poor Customer Service

They don't follow the hours that are posted online. I've gone in an hour maybe even more before their posted close time of 9:00pm and they've been closed. There's no reason to close a whole hour before you're supposed too.

American Novice

American Novice

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Great Service

Great service here. Just donโ€™t feel offended when they ask you for your ID. They do it with everyone.

StraightLazy ***

StraightLazy ***

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Rude Staff Poor Customer Service Unprofessional Behavior

Normally the girls that work here are fairly nice. Today on 5 Sept 22 Labor Day a girl that worked in the afternoon at 4:pm was extremely rude. I walked in and she was sitting down on the floor and when I said hi she gave me a death stare and didnโ€™t respond back. I then asked for some GeekVape Pods and she just kept rudely asking me which one and kept playing on her phone. When I pointed out the ones that I wanted, she made it seem like it was the biggest burden sheโ€™s ever had by grabbing it for me.

Draco Martinez

Draco Martinez

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Aggressive tone Poor customer service Uncomfortable experience Bad attitude

Usually my experience is fine here. Today was different the guy working the desk had a very aggressive tone before I even spoke to him which was jarring after talking to the nice female employee. He aggressively asked for my ID which I already had out and then proceeded to take my card and after the cash register opened he slammed it aggressively and asked if I needed a receipt and I said yes incase the vape doesnโ€™t workโ€ฆ because I know the receipts are time stamped. He said you know you donโ€™t need a receipt for that right? and then he began helping the customer behind me and I explained I didnโ€™t know that but I know that thereโ€™s a proof of purchase and time stamp on there. He said you have 10 minutes to come back you donโ€™t need a receipt and rolled his eyes. He proceeded to help the customer behind me and I asked again for my receipt and he kept slamming the cash register closed dramatically every time it opened. Very uncomfortable experience and the worst experience I had here but the comfort with which he delivered his tone told me it likely wasnโ€™t the first time. Anyway I hope that doesnโ€™t happen to anyone again.

Guadalupe Campos

Guadalupe Campos

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Unpleasant Staff Poor Customer Service Strict Return Policy

Had a couple encounters with the staff here a few times, everytime they were unpleasant. They preach a strict policy on returns and refunds but don't ever cover this information with you. You will never really know your options if you were to buy a defective product until it's to late and there is nothing they can do for you. Policy is policy but the staff should make priority of ensuring the customer knows what the risks are.

La Muerte Demonios

La Muerte Demonios

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Helpful Staff Efficient Service

Morgan is a great worker every time I come in she helps me right away always gets me what I need and knows the right stuff so I donโ€™t have to come back again.

Julian G

Julian G

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
helpful patient good impression

Helped me in a timely manner. Was able to answer all my questions and was patient with me even when i was being indecisive about my purchase .Overall good impression!

John Ferguson

John Ferguson

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Helpful Staff Knowledgeable Convenient

Extremely helpful staff. Knowledgeable. Prices have a markup compared to online, but ease and convenience can't be beaten.

R M

R M

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Great Service Friendly Staff

Always great service willing to answer all my questions and friendly staff.

Arlene Ilae

Arlene Ilae

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Exceptional Customer Service Friendly Staff Thankful

Customer service is exceptional and friendly here at the Kaneohe Marine base in Kaneohe/Kailua Hawaii. Mahalo Nui to the crew

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VOLCANO Vape Shop Hours

  • Monday 11 AM to 7 PM
  • Tuesday 11 AM to 7 PM
  • Wednesday 11 AM to 7 PM
  • Thursday 11 AM to 7 PM
  • Friday 11 AM to 7 PM
  • Saturday 11 AM to 7 PM
  • Sunday 10 AM to 6 PM