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3.2

16 reviews
Tobacco shop
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Review of Cloudy Smoke Vape and Smoke Shop

Cloudy Smoke Vape and Smoke Shop: A Mixed Bag of Reviews

Cloudy Smoke Vape and Smoke Shop is a tobacco shop located in Marietta, Georgia. The shop offers in-store shopping and is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The shop is open from 11:00 AM to 10:00 PM on weekdays and from 11:00 AM to 11:00 PM on weekends. Cloudy Smoke Vape and Smoke Shop accepts debit cards, credit cards, and NFC mobile payments.

Cloudy Smoke Vape and Smoke Shop has received mixed reviews from customers. Some customers have praised the shop for its low prices and friendly staff. One customer wrote, "The gentlemen who runs the place is down to earth and knows his guests! He knows what they like and make them feel like family! Always on point with rules and regulations while keeping positive! Great leader! Thanks brother! You got all the good juices at great prices as well!" Another customer wrote, "Walking into the store for the first time, I was immediately welcomed with a warm smile. I explained what I was looking for and Zuki or Suki? (Sorry if I spelt your name wrong) showed me options that were in my range. It's always nice having amazing customer service. Other shops the workers eyes are basically glazed over. I wanna thank Jo and (again I'm sorry) Zuki or Suki? for the amazing customer service. You guys always bring a light into my day."

However, other customers have criticized the shop for its poor quality products and rude management. One customer wrote, "DO NOT BUY FROM THIS STORE. They are SCAMMERS! This is my second time buying a vape from Cloudy Smoke that does not work! You can test it out in the store, but they will not refund you or exchange it if its broken. Wasted almost $40 with these losers." Another customer wrote, "Poor quality products with a very rude manager."

Overall, Cloudy Smoke Vape and Smoke Shop seems to be a mixed bag of reviews. While some customers have had positive experiences with the shop's low prices and friendly staff, others have had negative experiences with the shop's poor quality products and rude management. If you're in the area and looking for a tobacco shop, it may be worth checking out Cloudy Smoke Vape and Smoke Shop, but be sure to read the reviews and proceed with caution.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Cloudy Smoke Vape and Smoke Shop Reviews - 16

3.2
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Demon

Demon

πŸ‘ πŸ‘Ž 😐
Poor Management Low Quality Products Defective Products

Management is still awful. β€œNew” staff has little to no knowledge of the products they sell. Store seems to be falling apart as the walls can be seen hanging on by a thread. Speaking of products, they are low quality and defective. If I could give it zero stars trust and believe I would. Save yourself the trouble and head over to xhale right across the street from this dump they call a β€œsmoke shop”.

Rachel Cook

Rachel Cook

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Misleading Policies

I went here and we purchased a pop. We took it out and tested it right there at the register. The girl checking us out was a sweet heart. But when the pop was a dude she called the manager. Manager informed us that they would not replace or give a full refund of the purchase. We were not warned or told this before purchase. When we asked about the sign letting people know about the policy change he informed us that it was on the receipt. But that is useless because at that point the purchase has been made. I would not recommend this place because they do not keep their signs and policy changes current.

Google User

Google User

πŸ‘ πŸ‘Ž 😐
scammers defective product poor customer service waste of money

DO NOT BUY FROM THIS STORE. They are SCAMMERS! This is my second time buying a vape from Cloudy Smoke that does not work! You can test it out in the store, but they will not refund you or exchange it if its broken. Wasted almost $40 with these losers.

shaggy shaggadellic

shaggy shaggadellic

πŸ‘ πŸ‘Ž 😐
Great Service Affordable Prices

The gentlemen who runs the place is down to earth and knows his guests! He knows what they like and make them feel like family! Always on point with rules and regulations while keeping positive! Great leader! Thanks brother! You got all the good juices at great prices as well!

5tarbuckz

5tarbuckz

πŸ‘ πŸ‘Ž 😐
Poor Customer Service False Advertising

Very angry

I purchased a pop here and was told by the cashier to β€œcheck it and make sure it works” so I opened it in the store and it was leaking and did not work... the manger was called and told me there was a sign stating their policy of no returns after purchase. There was no sign. He then back tracked and stated it was on the receipt. Which does me no good.

Manager needs to tell his employees the policies so customers are not misinformed.

Kaitlyn Hochstetler

Kaitlyn Hochstetler

πŸ‘ πŸ‘Ž 😐
Amazing Customer Service Friendly Staff

Walking into the store for the first time, I was immediately welcomed with a warm smile. I explained what I was looking for and Zuki or Suki? (Sorry if I spelt your name wrong) showed me options that were in my range. It's always nice having amazing customer service. Other shops the workers eyes are basically glazed over. I wanna thank Jo and (again I'm sorry) Zuki or Suki? for the amazing customer service. You guys always bring a light into my day.

Sophia Rasey

all new crew and management, all of their prices have dropped and they have a lot of new items

Greg Wray

Greg Wray

πŸ‘ πŸ‘Ž 😐
Great Customer Service

Suki is the reason I will be back. She was very nice and helpful. But mainly because she put me at ease Super nice lady! Great customer service and shop!!πŸ™ƒ

Donald Gill

Donald Gill

πŸ‘ πŸ‘Ž 😐
Overpriced Defective products Poor customer service

Overpriced vapes that dont even work, have had quite a few that have been leaking excessively or even not hitting, and then when you bring them back to them they only offer a 25% refund, huge money grab, do not recommend coming here

roger smith

Didn't enjoy my experience here, my vape was leaking and would stay hitting even after I had hit it.

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