Poway Smoke Shop

I leave two stars because the service and selection is good. Paying 13 dollars more for a disposable vape is a criminal over charge though. I had been here once before and forgot how they over price everything so that was my fault. I won’t be back despite how conveniently close it is.
For clarification, this was for an Elf Bar BC 5000 that I had paid around $23 for at two other shops. Here, it was $36 and I didn’t have the time to turn around and walk out the door and drive all the way back to other shop.

Just bought a flum peeble and I saw online it was for only $15 and they charge you at the store for $30 plus tax. I bought 2 vapes cost me $75. Smh never going back.

I had to give a 1star....the guy who answered the phone was so rude from beginning to end. I just hung up and will choose not to give them my business.

This place sells fake vapes, just try the verification code on any of them, they're all counterfeit. They try to strong arm you into swapping out their fake vapes for different fakes that they sell with the excuse that they don't make them so its not their responsibility to provide a refund. The fake vapes they sell are potentially hazardous, and I will be reporting this to the Better Business Beaurau.

The prices for e-cigs/parts/juices are generally pretty high. I recently bought some 'Bang Bar' disposables as they were on sale (3 for the price of 2). As soon as I tried them I regretted it. The quality of the juice was abysmal compared with Puff Bar disposables, despite being told by the clerk that 'they're good' too. Clearly they were just trying to get rid of them, and thus the sale.

All of these reviews are VERY old and should be removed. The place has clearly changed hands. The owner is hands on. His staff is very courteous. They always greet people as they come in, even if they are with other customers. And I have purchased cigars in EVERY corner of this county (and all over the country) and this shop is way cheaper than all of them. And he stocks quality cigars. Keeps them in great shape and knows his products. Place is clean. I stock up there and it stinks when I have to buy stock elsewhere now.

I bought a new stizzy battery from this place, first of all way over priced, for the regular stizzy they wanted $39 when it’s usually $15-25. Then there’s was this other one that was $30 so I bought it thinking I got a deal. One thing that I noticed is that usually stizzy batteries work right away when you put the pod in, this one did not do that. So I charged it, it’s been 4hrs since I put it to charge and it’s not charging at all. It keeps blinking red and white. I am mad over all because the product is defective and not the real thing and I know they won’t do returns. So I wasted $30 for a product that doesn’t even work . I DO NOT RECOMMEND COMING HERE.

Usually amazing today someone I have never seen was there and it was terrible. The worst I waited for 20 min all I needed What’s the butane and instead he was busy helping everybody else except for me went back-and-forth the same people about three times didn’t even acknowledge I was there or he would be with me in a sec there. Then after he rang the customer and I thought it wasfinay gonna be my turn, they decided they want to look at a couple things to see the ingredients list so he went on to give them whatever they asked for still another five minutes go by nothing finally I walked out I just couldn’t stand there anymore and waste my time. Total bummer too because usually their service is amazing this time very far from it kind of left a bad taste in my mouth don’t think I’ll ever be back in

Came in today with issues with my vapes. The gentleman running the store was able to diagnose the issue very quickly and get what I thought was a pair of defunct devices running new again. I sincerely appreciate the excellent customer service . Thanks again Ronnie, you're awesome man!

I have been shopping here for the past year. The staff has always been friendly; and although it is a bit more expensive to get vape cartridges and juice here than other shops. It is near my house and that is the price of convenience.

However, I recently had a bad set of cartridges for my juul and came back a couple hours later, and it turns out they do not offer exchanges. When I opened the package the first cartridge was not hitting properly and I removed it and it leaked juice all over the place, I opened and inspected two more and they were leaking as well.

It is not good business practice to make the customer bite the bullet for a bad product. They charge $20 dollars for the pack cartridges which is one third more expensive than you can buy them for online. Which I was okay with paying for in a pinch. Sadly, I won't be shopping here anymore and will either shop online or make the drive to some of the other shops that I know who will honor exchanges for damaged products.

I would highly suggest the owner changes his policies on this.